Refund Policy

1. Eligibility

Refunds may be granted when a service has not been delivered as described or when technical issues prevent access despite verified payment. Eligibility is assessed on a case-by-case basis. Customers must provide accurate account and transaction information.

2. Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase. Requests received after this period may not be eligible unless required by applicable law.

3. Refund Process

To initiate a refund request, customers must contact our support team via email with the following information:

• Full name and registered email address
• Transaction ID and date of purchase
• Reason for the refund request

Once received, requests are reviewed within 5 business days. Approved refunds are processed to the original payment method.

4. Conditions

Refunds are subject to verification of payment and usage. Partial refunds may apply if part of the service has already been delivered or consumed. Processing times depend on the payment provider and may take 7–14 business days after approval.

5. Exceptions

Refunds may not be issued in cases involving:

• Violation of our Terms and Conditions
• Abuse of promotional offers
• Fraudulent or unauthorized payment disputes
• Services fully delivered and confirmed

6. Contact Information

For any refund-related inquiries, please contact: